Mamaskate - Política de reembolso

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Política de reembolso

Returns
Our policy lasts 30 days. All purchases are non refundable. Returns may be eligible for exchange or store credit only, no refunds. If 30 days have gone by since your purchase, unfortunately we can’t offer exchange or store credit.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must be in the original condition.

Returns will be shipped to address provided.

There are certain situations where only partial store credits are granted (if applicable)

Exchange or Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your store credit will be processed and available. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marissamartinezmamaskate@gmail.com.

Sale items (if applicable)
Only regular priced items may be exchanged or given store credit, unfortunately sale or promo items cannot be refunded.

Exchanges
Exchanges are not available for online purchases. If a different size/color is desired, simply return original item(s) for store credit.

We only replace items if they are defective or damaged. If you need to replace an item, send us an email at marissamartinezmamaskate@gmail.com and send your item to: Mamaskate, 2535 E 12th Street, Ste A, Los Angeles CA 90021, United States.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Mamaskate, 2535 E 12th Street, Ste A, Los Angeles CA 90021, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us with any concerns marissamartinezmamaskate@gmail.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.